Conversations

Conversation Management

The Conversations view shows all chat sessions between your visitors and the AI assistant.

Viewing Conversations

Each conversation shows:

• Visitor messages and AI responses
• Source citations — which knowledge base items were used
• Timestamps and session duration
• Satisfaction signals — thumbs up/down feedback

Filtering & Search

Filter conversations by:

• Date range
• Satisfaction rating
• Unanswered questions (AI couldn't find relevant content)
• Source type

Taking Action

Use conversation insights to:

• Add missing content — Create knowledge base items for unanswered questions
• Improve existing content — Update items that produce poor responses
• Train the AI — Add tenant notes to guide the AI's behavior