Getting Started
Your First Conversation
Test your AI assistant and see it answer questions from your knowledge base.
Testing the widget
Once the widget is installed and your knowledge base has content:
- Open your website and wait for the launcher to appear.
- Open the chat and ask a question your content answers — not one you know it doesn't.
- The AI searches your knowledge base and answers with the sources it used.
Start with a question a customer would actually ask ("Do you ship to Austria?", "How do I cancel?"), not a keyword you know is in a document. That is the behaviour you are testing.
What to expect
- Grounded answers — responses come from your content, not the model's general knowledge
- Source citations — the answer links to the knowledge base items behind it
- Follow-ups — visitors can keep asking in the same conversation
- A fixed AI disclosure — the widget labels AI-generated answers as such; this notice is part of the product, not a setting
If answers are wrong or missing
| Symptom | Likely cause | What to do |
|---|---|---|
| "I don't know" for something you have content about | Content not ingested, or still processing | Check the item exists in the knowledge base; allow a few minutes after ingestion |
| Outdated answer | Stale content | Update the source item (see Change detection for automated syncs) |
| Too generic | The content is thin or the question is broad | Add detail to the source item; the AI answers from what you publish |
| Wrong item cited | Overlapping content | Make each item answer one topic clearly; use source types to separate concerns |
Next steps
- Platform guide — dashboard, conversations, analytics
- Connect more data sources
- Customize the widget — colours, copy, behaviour