Platform
Knowledge Base Management
Add, organize, and maintain your AI knowledge base content.
Your knowledge base is the core of your Reaktly AI assistant. This guide covers adding content, classifying it, and keeping quality high.
Adding content
- Dashboard entry — create or edit items directly in the knowledge base view
- Ingestion API — push content programmatically (Data ingestion guide)
- Built-in connectors — Shopify, WordPress, Payload CMS
Source types
Classify every item so the AI can answer with the right context. The full list, with the metadata each type expects, is in Source types:
| Type | Use for |
|---|---|
PRODUCT | Products with pricing, SKU, inventory |
ARTICLE | Blog posts, guides, news |
SERVICE | Service offerings with pricing and details |
PERSON | Team members, experts, agents |
BLOG_POST, DOCUMENTATION, PDF, FILE | Content formats the AI reads as documents |
Monitoring quality
Review actual answers in the Conversations view to find:
- Missing knowledge — questions the AI could not answer
- Outdated content — answers that no longer match reality
- Inaccurate answers — content that needs to be clearer or more specific
Fix problems at the source: update the knowledge base item rather than rewording the question. The AI answers from what you publish.