Platform
Knowledge Base Management
Add, organize, and maintain your AI knowledge base content.
Managing Your Knowledge Base
Your knowledge base is the core of your Reaktly AI assistant. This guide covers everything from adding content to monitoring quality.
Adding Content
You can add content to your knowledge base in several ways:
- Manual entry — Create items directly in the dashboard
- Ingestion API — Push content programmatically (see Integrations)
- Built-in connectors — Shopify, WordPress, and more
Content Types
Reaktly supports several content types (source types):
| Type | Use For |
|---|---|
PRODUCT | E-commerce products with pricing, SKU, inventory |
ARTICLE | Blog posts, news articles, guides |
PAGE | Website pages, landing pages |
SERVICE | Service offerings with pricing and details |
PERSON | Team members, support agents, experts |
Monitoring Quality
Regularly review your AI's responses in the Conversations view to identify:
- Missing knowledge (questions the AI can't answer)
- Outdated content (stale information)
- Inaccurate responses (content that needs improvement)