Platform
Analytics
Track your AI assistant's performance and usage metrics.
Key Metrics
The Analytics dashboard provides insights into:
Usage
- Total conversations — Number of chat sessions
- Messages per conversation — Average engagement depth
- Active visitors — Unique visitors using the widget
Quality
- Resolution rate — Percentage of questions answered successfully
- Satisfaction score — Based on visitor feedback
- Unanswered rate — Questions the AI couldn't address
Content
- Most-used sources — Which knowledge base items are cited most
- Knowledge gaps — Topics with no matching content
- Content freshness — Age of your knowledge base items
Using Analytics to Improve
- Check unanswered questions weekly — Add content to fill gaps
- Review low-satisfaction conversations — Improve source content
- Monitor resolution rate trends — Ensure quality stays high