Knowledge Base Basics

What Is the Knowledge Base?

The knowledge base is the foundation of Reaktly IQ. It stores your content — articles, product info, FAQs, documentation — as vector embeddings that the AI uses to answer visitor questions accurately.

How It Works

1. You provide content — Import from your CMS, database, or paste manually
2. We process it — Content is chunked, embedded, and indexed
3. AI answers questions — When a visitor asks something, the AI searches your knowledge base and generates an accurate response

Adding Content

There are several ways to populate your knowledge base:

• Manual entry — Add items directly in the dashboard
• Ingestion API — Push content programmatically from any source
• Built-in connectors — Use pre-built integrations (Shopify, WordPress, etc.)

See Integrations for detailed guides on connecting your data sources.

Best Practices

• Keep content up to date — Stale content leads to inaccurate answers
• Be specific — Detailed content produces better AI responses
• Use source types — Categorize items (PRODUCT, ARTICLE, SERVICE, etc.) for better context
• Monitor conversations — Review AI responses to identify knowledge gaps