# Knowledge Base Management

> Add, organize, and maintain your AI knowledge base content.

URL: https://docs.reaktly.com/docs/platform/knowledge-base

Your knowledge base is the core of your Reaktly AI assistant. This guide covers adding content, classifying it, and keeping quality high.

## Adding content

1. **Dashboard entry** — create or edit items directly in the knowledge base view
2. **Ingestion API** — push content programmatically ([Data ingestion guide](/docs/integrations/ingestion-api))
3. **Built-in connectors** — [Shopify](/docs/integrations/shopify), [WordPress](/docs/integrations/wordpress), [Payload CMS](/docs/integrations/payload-cms)

## Source types

Classify every item so the AI can answer with the right context. The full list, with the metadata each type expects, is in [Source types](/docs/integrations/source-types):

| Type | Use for |
|---|---|
| `PRODUCT` | Products with pricing, SKU, inventory |
| `ARTICLE` | Blog posts, guides, news |
| `SERVICE` | Service offerings with pricing and details |
| `PERSON` | Team members, experts, agents |
| `BLOG_POST`, `DOCUMENTATION`, `PDF`, `FILE` | Content formats the AI reads as documents |

## Monitoring quality

Review actual answers in the [Conversations](/docs/platform/conversations) view to find:

- **Missing knowledge** — questions the AI could not answer
- **Outdated content** — answers that no longer match reality
- **Inaccurate answers** — content that needs to be clearer or more specific

Fix problems at the source: update the knowledge base item rather than rewording the question. The AI answers from what you publish.