# Dashboard Overview

> A map of the Reaktly dashboard — operators, inbox, knowledge, workflows, and settings.

URL: https://docs.reaktly.com/docs/platform/dashboard-overview

## The main navigation

| Section | What lives there |
|---|---|
| **Dashboard** | Activity overview: active conversations, message volume, peak hours |
| **Inbox** | Every conversation with visitors, across operators ([Conversations](/docs/platform/conversations)) |
| **Operators** | Your AI assistants — each with its own widget, knowledge, persona, and analytics |
| **Contacts** | The people who talked to your assistants |
| **Workflows** | Automations and their runs, including approvals |
| **Knowledge** | Knowledge bases and their sources ([Knowledge base management](/docs/platform/knowledge-base)) |
| **Usage** | Plan consumption and limits |
| **Settings** | Profile, security, appearance, team, API keys, integrations, notifications, billing |

Reseller and platform-admin accounts see additional sections (partner tenants, admin tooling) that are outside this documentation.

## Inside an operator

An operator bundles everything one assistant needs:

| Page | What you do there |
|---|---|
| **Overview** | The assistant's activity at a glance |
| **Inbox** | Conversations handled by this operator |
| **Knowledge** | Which knowledge bases this operator answers from |
| **Persona** | Tone, instructions, and behaviour of the assistant |
| **Analytics** | Volume, message mix, response times for this operator |
| **Live test** | Try the assistant before visitors do |
| **Widget** | Appearance, branding, messages, behaviour, channels, GDPR ([Widget customization](/docs/platform/widget-customization)) and the **Installation** tab with your embed snippet |
| **Integrations** | Data sources connected to this operator |
| **Forms / Submissions** | Structured input the assistant can collect |
| **Routing / Skills / Templates** | Escalation rules, capabilities, and reusable message templates |

## Where to start

1. **Install the widget** — [Widget installation](/docs/getting-started/widget-installation)
2. **Load the knowledge** — [Data ingestion guide](/docs/integrations/ingestion-api)
3. **Shape the assistant** — operator **Persona** and **Widget**
4. **Watch it work** — **Inbox** and [Analytics](/docs/platform/analytics)