# Your First Conversation

> Test your AI assistant and see it answer questions from your knowledge base.

URL: https://docs.reaktly.com/docs/getting-started/first-conversation

## Testing the widget

Once the widget is installed and your knowledge base has content:

1. Open your website and wait for the launcher to appear.
2. Open the chat and ask a question your content answers — not one you know it doesn't.
3. The AI searches your knowledge base and answers with the sources it used.

Start with a question a customer would actually ask ("Do you ship to Austria?", "How do I cancel?"), not a keyword you know is in a document. That is the behaviour you are testing.

## What to expect

- **Grounded answers** — responses come from your content, not the model's general knowledge
- **Source citations** — the answer links to the knowledge base items behind it
- **Follow-ups** — visitors can keep asking in the same conversation
- **A fixed AI disclosure** — the widget labels AI-generated answers as such; this notice is part of the product, not a setting

## If answers are wrong or missing

| Symptom | Likely cause | What to do |
|---|---|---|
| "I don't know" for something you have content about | Content not ingested, or still processing | Check the item exists in the knowledge base; allow a few minutes after ingestion |
| Outdated answer | Stale content | Update the source item (see [Change detection](/docs/integrations/change-detection) for automated syncs) |
| Too generic | The content is thin or the question is broad | Add detail to the source item; the AI answers from what you publish |
| Wrong item cited | Overlapping content | Make each item answer one topic clearly; use [source types](/docs/integrations/source-types) to separate concerns |

## Next steps

- [Platform guide](/docs/platform) — dashboard, conversations, analytics
- [Connect more data sources](/docs/integrations)
- [Customize the widget](/docs/platform/widget-customization) — colours, copy, behaviour